Returns

How to change the size ?

If you need a change for a different size, our team will be happy to assist you in choosing the perfect size. Click here to make a size exchange.

How do returns work? 

To initiate a return, follow these steps:

1. Access Your Onyou Profile
   Log in to your Onyou account using your registered email address. You will be prompted to enter a 6-digit code sent to your email. Once logged in, you will have access to your order history.

2. Select the Order to Return
   Navigate to your order history, choose the order you wish to return, and provide a reason for the return. You will receive an email notification once your return request is accepted.

3. No Account? No Problem!
   If you haven't created an account on our site, simply email us at info@on36071.it with your order code (e.g., 9999-S). Our team will assist you with the return process.

Please note that you are responsible for the shipping costs. You are free to choose the courier company you prefer to send the package!

Delivery address for label: 

Name: Colladon SNC

Address: Piazza Libertà 4,

Arzignano 36071,

Vicenza,

Italy. 

For any further assistance, please do not hesitate to contact us !