Enter your discount code in the appropriate field at checkout before completing payment. Each promotion may have an expiry date, minimum order value, market restriction, product or brand exclusion, or limitation on combination with other offers. The checkout will confirm whether the code is valid for your order.

Orders are normally prepared and handed to the carrier within approximately 48 working hours after confirmation and successful payment. Estimated delivery after dispatch is approximately 2–3 working days in Italy, 3–5 working days for destinations eligible for the EU shipping rate, and 5–25 working days for other supported European and international destinations. These times are estimates and may be affected by customs, holidays, remote locations or transport disruption. Destination eligibility and the applicable rate are confirmed at checkout.

Yes, Onyou ships to supported international destinations. Standard shipping costs €5 in Italy, €10 for destinations eligible for the EU shipping rate, €19 for destinations eligible for the Extra-EU Europe rate and €29 for other supported international destinations. Standard shipping is free from €100 in Italy and destinations eligible for the EU shipping rate, from €250 for destinations eligible for the Extra-EU Europe rate and from €500 for other supported international destinations. Destination eligibility and the final shipping charge are confirmed at checkout.

No. Adding an item to your cart or wishlist does not reserve the product or its selected size. Availability can change because of simultaneous purchases or inventory updates. The product is confirmed only when the order has been successfully completed. A size requested for an exchange is also not reserved until Onyou confirms the exchange.

For assistance, contact Onyou by email at info@on36071.it or by telephone at +39 0444 670047. For questions concerning an existing order, include your order number. Return and size-exchange requests can also be submitted through the online Return Center. Please wait for the applicable instructions before sending a return parcel.

Unless expressly stated otherwise in the promotional conditions, discount codes cannot be combined with other codes or offers. Each promotion may also have an expiry date, minimum order value, market restriction, product exclusion or brand exclusion. The checkout will confirm whether a code can be applied to your order.

The payment methods currently available for your country, currency and order are displayed at checkout. Availability may vary depending on the destination, device, order value and selected currency. The order will normally be processed only after payment has been successfully authorised or confirmed

Contact our customer service as soon as possible and include your order number. Changes or cancellations are not guaranteed once order preparation has started or the parcel has been handed to the carrier. If the order can no longer be cancelled, you may request a return after delivery in accordance with our Returns Policy.

Product availability may occasionally change because of simultaneous purchases, inventory synchronisation delays or stock discrepancies. If an item becomes unavailable after your order has been placed, we will contact you and may offer an alternative product, another available size, partial fulfilment or cancellation and refund of the unavailable item. No replacement will be supplied without your agreement.

Yes. Standard shipping is free for orders of €100 or more in Italy and destinations eligible for the EU shipping rate, €250 or more for destinations eligible for the Extra-EU Europe rate, and €500 or more for other supported international destinations. The threshold is calculated using the merchandise value after discounts and excludes shipping charges, duties, import taxes, gift cards and additional services. Destination eligibility and qualification for free shipping are confirmed at checkout.

Express or alternative delivery services may be available for certain destinations and will be displayed at checkout when available. If an express option is not shown, it cannot be guaranteed. Order preparation time is separate from the delivery time indicated by the carrier.

Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage charges or local administrative fees. Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and must be paid by the recipient. The amount is determined by the destination country and cannot be calculated by Onyou in advance.

Where available at checkout, you can select free in-store pickup at Onyou, Piazza Libertà 4, 36071 Arzignano VI, Italy. Please wait until you receive confirmation that your order is ready before visiting the store. You may be asked to show the order confirmation and a valid identity document.

Once your order has been dispatched, you will receive an email containing the tracking information provided by the carrier. Tracking updates may take several hours to become available. If you have not received the tracking information or notice an abnormal delay, contact our customer service and include your order number.

Tracking information may occasionally take several hours to update. If the tracking shows an abnormal delay, an unknown delivery location or a possible loss, contact our customer service and include your order number. We will open an investigation with the carrier where appropriate.

If a shipment is returned to Onyou because the recipient fails to collect it or refuses delivery for reasons attributable to the recipient, a flat €5 contribution toward return-to-sender handling costs applies. It does not apply when the return is caused by Onyou, the carrier or circumstances not attributable to the recipient. Failure to collect a shipment, by itself, does not constitute notice of withdrawal.

Consumer customers may withdraw from the purchase within 14 days of physically receiving the product. If items from the same order are delivered separately, the period begins when the last item is received. After notifying Onyou of the return, the products must be shipped back within the following 14 days.

Submit your request through the online Return Center or contact us by email at info@on36071.it. Include your order number and the products you wish to return or exchange. Please wait for the applicable return instructions before sending the parcel.

For ordinary returns caused by a change of mind, personal preference or an incorrect size selection, return shipping is paid by the customer. You may use a traceable courier of your choice and pay that carrier directly.

Where supported, you may instead request an optional Onyou prepaid return label. The standard return-label charge is €7 from Italy, €10 from European Union destinations, and from €25 for destinations outside the European Union. The exact amount is confirmed before the label is issued. Bulky or heavy parcels and remote locations may require a different quote.

The prepaid-label service normally requires you to drop the prepared parcel at the carrier's indicated drop-off point; it does not include home collection unless expressly confirmed. When an Onyou label is used for a refund return, the agreed label charge is normally deducted from the refund.

Yes, subject to availability and confirmation from Onyou. A size exchange must concern the same product model and the same colour in another available size.

One first free size exchange is available for orders with a merchandise value of €200 or more after discounts, excluding shipping charges, duties, import taxes, gift cards and additional services. The free service covers one consolidated exchange request per order.

Submitting an exchange request does not reserve the replacement size. For orders below €200, a different size is normally handled as a return of the original item followed by a separate new order.

A request for another product model, colour or variation is not considered a size exchange. It will normally be processed as a return of the original item followed by a separate new order. Contact customer service before returning the product to check whether another operational solution is available.

Yes. Products purchased at a discounted price remain covered by the statutory 14-day right of withdrawal. However, discounted products may be excluded from the voluntary free size-exchange service when this restriction is clearly communicated before purchase.

Refunds are processed without undue delay and no later than 14 days after Onyou is informed of the withdrawal. Onyou may wait until the returned products have been received or until you provide evidence that they have been shipped, whichever occurs first. The refund is normally issued using the original payment method. If you selected an optional Onyou prepaid return label for an ordinary refund return, the agreed label charge is normally deducted from the refund. Additional bank or payment-provider processing times may apply.

Contact customer service as soon as possible and provide your order number, a description of the issue and clear photographs of the product. If the parcel was damaged during delivery, also photograph the external packaging. Do not return the product before receiving instructions. Where the issue is attributable to Onyou or covered by the legal guarantee, the necessary return or replacement costs will not be charged to you.

The sizes currently available for purchase are shown on the relevant product page. Availability can change because of simultaneous purchases or inventory updates. Adding a size to your cart or wishlist does not reserve it; availability is confirmed only when the order has been successfully completed.

Check the size guide and the product-specific fit information where available. Compare the indicated measurements with a similar item that fits you well rather than relying only on the usual size label. For additional assistance, contact customer service and provide the product name, your usual size and any relevant measurements.

Yes. You can use the website search and filters or contact customer service for personalised assistance. Indicate the product category, preferred size, fit, colour, budget and intended occasion so that we can suggest suitable items that are currently available.

Yes. Starting from a product you like, we can suggest complementary clothing, footwear and accessories based on colour, style, fit and occasion. Recommendations are subject to the current availability of each product and size.

Yes. Onyou is a family-run Italian boutique with a physical store in Arzignano, in the province of Vicenza. The online store and physical boutique share the same selected assortment of clothing, footwear and accessories, although availability may differ between channels.

The Onyou boutique is located at:

Onyou

Piazza Libertà 4

36071 Arzignano VI

Italy

Contact customer service before visiting if you need confirmation about a specific product, size or service.